INCIDENT & PROBLEM MANAGEMENT MANAGER VACANCY AT RGS INCORPORATED
Posted: 12/Feb/2019

RGS is a privately owned company with several interests in diverse sectors spanning Manpower supplies, Human Capital Development, Expert Solutions, Equipment Supplies & Procurement, ICT and Engineering Support Services with offices in Nigeria, Cote-d’Ivoire and South Africa.

We are recruiting to fill the position below:

Job Title: Incident & Problem Management Manager

Location: Lagos

Education & Experience
Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
Minimum of Seven (7) year work experience with at least three (3) years in a supervisory role.
Prior experience in an operations/services/technology environment.
Ability to track tasks, make assignments, and deliver on commitment dates.
Effectively interact with various levels of management and customers
ITIL Change, Incident & Problem Management experience
ITIL Foundation Certification
Good communication and reporting skills
Competency in process development, execution, and administration
Impact Analysis and System Configuration Experience
Strong root cause analysis, problem solving, and analytical skills
Knowledge of IS/IT applications and software development lifecycles
Project Management basic knowledge
Knowledge of eTOM or other industry practices related to Service Management and Lifecycle

Application Closing Date
13th February, 2019.

Method of Application
Interested and qualified candidates should send their CV to: careers@rgsincorporated.com